Legal notice

 

LEGAL NOTICE / TERMS AND CONDITIONS OF SALE

Website Owner
This website is operated by:
GERALDINA FIRENZE
Registered address: Via di Mezzo, 50121 Firenze (FI), Italy
VAT number: IT07369180489
Phone: +39 349 6044161
Email: geraldinashopify@gmail.com

1. Scope

These General Terms and Conditions govern the online sale of products offered on this website, including tableware items such as placemats and related accessories.

2. Acceptance of Terms

By placing an order on this website, the customer confirms that they have read and accepted these Terms and Conditions.

3. Products

Products are described on their respective product pages.
Images are for illustrative purposes only and may not perfectly reflect the actual product (e.g. colors, dimensions).

4. Prices

All prices are listed in Euros (€) and include VAT, unless otherwise stated.
Shipping costs are indicated separately before order confirmation.

5. Payment Methods

Customers may pay using the methods available on the Shopify platform, including:

  • Credit/debit card

  • PayPal

  • Other payment methods available at checkout

6. Shipping and Delivery

Orders are processed within 1–3 business days.
Delivery times may vary depending on the destination.

The seller is not responsible for delays caused by the courier.

7. Right of Withdrawal

In accordance with the Italian Consumer Code, customers have the right to withdraw from the purchase within 14 days of receiving the products, without providing any reason.

To exercise this right, customers must send a request to: geraldinashopify@gmail.com

Returned products must be:

  • unused

  • undamaged

  • in their original packaging

Return shipping costs are the responsibility of the customer.

8. Refunds

Refunds will be processed within 14 days after receiving the returned goods, using the same payment method used for the original transaction.

9. Legal Guarantee

All products are covered by the legal guarantee of conformity under the Italian Consumer Code.

In case of defective products, customers are entitled to replacement or refund.

10. Liability

The seller shall not be held liable for indirect damages or losses resulting from the use of the purchased products.

11. Intellectual Property

All website content (images, text, logos, designs) is the property of GERALDINA FIRENZE and may not be used without prior authorization.

12. Privacy

Personal data is processed in compliance with the General Data Protection Regulation.
For more information, please refer to the Privacy Policy.

13. Governing Law

These Terms and Conditions are governed by Italian law.

Any disputes shall fall under the jurisdiction of the consumer’s place of residence.

14. Online Dispute Resolution

Consumers may access the European Commission’s ODR platform:
https://ec.europa.eu/consumers/odr/